Privacy Policy
Effective Date: June 25, 2026 | Last Updated: June 25, 2026
Denali Park Adventures ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a booking, or participate in our tours and activities. Please read this policy carefully. If you do not agree with its terms, please do not use our services.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you provide when you:
- Create an account or register on our website
- Make a reservation or booking for a tour or activity
- Contact us by email, phone, or contact form
- Sign liability waivers or participation agreements
- Subscribe to our newsletter or marketing communications
- Submit reviews or feedback
This information may include your name, email address, phone number, mailing address, date of birth, emergency contact details, payment card information, dietary restrictions or medical conditions relevant to your participation, and any other information you choose to provide.
1.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address and approximate geographic location
- Browser type and operating system
- Pages visited, time spent, and referring URLs
- Device identifiers and cookie data
- Clickstream data and interaction logs
1.3 Information from Third Parties
We may receive information about you from third-party booking platforms, payment processors, travel agents, or partners through whom you book our services.
2. How We Use Your Information
We use the information we collect to:
- Process and manage your reservations and payments
- Communicate with you about your booking, itinerary changes, and trip logistics
- Send confirmation emails, reminders, and pre-trip information
- Ensure the safety of all guests and staff during activities
- Comply with legal obligations, including waivers and emergency protocols
- Send promotional offers and newsletters (only with your consent)
- Improve our website, services, and customer experience
- Respond to inquiries, complaints, or support requests
- Conduct analytics and internal reporting
3. Payment Information
All payment transactions are processed through secure, PCI-DSS-compliant third-party payment processors. We do not store your full credit card numbers on our servers. Payment processors have their own privacy policies governing their use of your financial data, and we encourage you to review them.
4. Sharing Your Information
We do not sell your personal information. We may share your information with:
- Service providers and contractors who assist in operating our business (e.g., payment processors, email platforms, booking software vendors) under confidentiality obligations
- Guide staff and operational personnel on a need-to-know basis for tour safety and logistics
- Government or regulatory authorities when required by law, court order, or to protect our legal rights
- Emergency services or medical personnel in the event of an accident or health emergency
- Business successors in the event of a merger, acquisition, or sale of our assets, with advance notice to you
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and support marketing efforts. You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect site functionality.
We may use the following types of cookies:
- Essential cookies: required for the website to function
- Analytics cookies: help us understand how visitors use our site
- Marketing cookies: used to deliver relevant advertisements
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records and signed waivers may be retained for up to seven (7) years in accordance with applicable law.
7. Your Rights and Choices
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal information (subject to legal obligations)
- Opt out of marketing communications at any time by using the unsubscribe link in any email or contacting us directly
- Request that we restrict processing of your data in certain circumstances
To exercise any of these rights, please contact us at the information provided in Section 11.
8. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If a parent or guardian believes their child has provided us with personal information, please contact us and we will delete it promptly. Minors aged 13-17 must have a parent or guardian review and agree to this Privacy Policy before booking.
9. Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to promptly addressing any security incidents.
10. Third-Party Links
Our website may contain links to third-party websites, such as booking platforms, social media pages, or partner services. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
Email: info@experiencedenali.com
Phone: (907) 683-8687
12. Updates to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.